UNAUTHORISED Debit Order against my Account.

Hello Peter,

Day two and I am still R10k out of pocket.

Nobody from Discovery Health reached out to me today so we could have a telephonic conversation.

No progress updates either.

Horrible service!!!

Hello Peter,

Imagine being R10k out of pocket for 5 (FIVE) days, through no fault of your own...
...and you reported the issue on day one...

Still nobody from Discovery Health contacted me, 5 DAYS LATER !!!

HOW MANY MORE DAYS MUST I WAIT FOR MY MONEY ???

Maybe it's time to report this mess to the Ombudsman...

Pathetic Service !!!

Hello Peter,

Just to recap...

• On 1 October 2025 Discovery Health processed an Unauthorized Debit Order against my Bank Account.

• On 2 October 2025 at 4.59am I informed Discovery Health about the Unauthorized Debit Order causing my Bank Account to go into Overdraft.

• On 2 October 2025 at 15.36 I posted a note on Hello Peter because nobody from Discovery Health bothered to called me.

• On 3 October 2025 at 6.34am Discovery acknowledged my posting and advised that they will investigate the matter.

• On 3 October 2025 at 17.00 I posted another note on Hello Peter because still nobody from Discovery Health bothered to call me.

• On 6 October 2025 at 13.27 Discovery Health posted a note advising that they will be contacting me soon.

• On 6 October 2025 at 17.04 I posted another note on Hello Peter because still nobody from Discovery Health bothered to call me.

• On 7 October 2025 at 10.06 Discovery Health called me to advise they know a mistake was made but they are still investigating the matter. So they only really voiced over what they posted on 3 October 2025. I asked the lady to please ensure my money gets refunded today still whilst Discovery Health continue to investigate the matter.

• On 7 October 2025 at 20.30 my R10k has not been refunded yet. I had to make arrangement to ensure I have enough funds in my Bank Account to service Authorized Debit Orders.

So, if DISCOVERY HEALTH know that they made a mistake, why don't they reimburse the affected client whilst investigating the root cause further?

In short, I am R10k out of pocket for 7 days due to DISCOVERY HEALTH processing an UNAUTHORISED DEBIT ORDER against my Bank Account.

DISCOVERY HEALTH leaves me no option but to report this matter to the Ombudsman.

Hello Peter,

Just a quick update...

I received a call from Discovery Health at 9.43am today informing me of the steps they will be taking to rectify the problem. Unfortunately the communication we received via email at 19.30 this evening is in conflict with what was discussed in this mornings telephone call.

So confusing.....

Hello Peter,

For some reason the email I sent Discovery on 16 October got stuck in my draft folder….

Managed to send it off this evening.

I will provide further feedback as soon as I receive a call from Discovery Health tomorrow.

Wow…..Problem reported on 1 October 2025, it’s now 22 October 2025 still not resolved…