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angela.vndrmrw angela.vndrmrw

1 reviews | Active since Apr 2017

03 Aug 2020, 09:31

Unauthorised Debit Order after sending notice f resignation

I sent a notice of resignation to Discovery Health on the 25th of June notifying the scheme that I will be serving notice during the month of July because I am moving to a different scheme. Come the 1st of August, Discovery still went ahead and debited my account with my monthly premium. This means I have two active memberships which are not necessary.

Discovery, please pay the debit order amount back into my account because this has affected my finances adversely.

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Replies (2)
Discovery Health
Discovery Health's reply05 Aug 2020, 13:55
Official
Dear Angela van der Merwe
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply06 Aug 2020, 18:46
Official
Dear Angela van der Merwe
 
We have been in contact with you to address your concerns.
 
Regards 
Discovery Health Servicing Team