Unauthorised Debit Disc Prem

Discovery is by far the worst company at customer services in this country!! 1st they take an unauthorised debit order, then when you try to phone them to find out what is going on, you hold on for 12 min, after which when the operator answers, they drop the call and the phone is dead on their end but still on on your end. So, one phones again...I don't have any Discovery products, hence I can not enter a "member number" in order to get hold of an operator, so I enter ID again, wait another 8 min, operator picks up, does not speak but you can hear them typing on a keyboard, so you wait, nada!, again, phone call gets dropped!! Its now 40 min later, still have not spoken to one person! I hope you get a bunch of complaints at the FSCA and Ombud for these types of practices.