RM
Rosalia M

1 reviews | Active since Mar 2009

26 Jun 2017, 14:15

Unapproved chronic medication not even requested

<p>I received a letter today saying that an unspecified medication has not been approved in my 'request for a reveiw of my chronic medication'.</p> <p> </p> <p>1. The medication for this condition has been approved for over two years now</p> <p>2. I did not request a review or new cover for this condition, and in fact renewed my script 3 days ago, which was covered on chronic</p> <p>3. The letter does not refer to any medication, so is clearly a form letter that Discovery Chronic department automatically send out, because they do not approve ANYTHING without you and your doctor spending hours on the phone, writing letters etc.</p> <p>4. What the heck is going on there? Am I covered or not????</p>

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Replies (2)
Discovery Health
Discovery Health's reply26 Jun 2017, 14:25
Official

Dear zaamel

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply28 Jun 2017, 12:06
Official

Dear zaamel

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team