BS
Bernadette Sloan-Proudfoot
1 reviews | Active since Feb 2015
02 Jun 2015, 13:51
unallocated money, even when paying on time
I make payments by cash every month
Helpful (0)
Replies (1)0
Replies (1)
Discovery Health's replyOfficial
04 Jun 2015, 18:02Hello sloanproud,
Thank you for comment.
Due to the Confidentiality Act, the Scheme is unable to provide you with any information on the membership unless we receive written confirmation from the principal member. I can however confirm that I was in contact with the principal member and have provided feedback on the concerns you raised.
Please note that the Scheme does not allow for cash payments to be made on a monthly basis for individual members. The premiums for individual members are paid through monthly debit order payments. This form of payment allows us to collect contributions on time, without any errors. It also reduces the risk of incorrect suspensions on memberships.
I have emailed the principal member a copy of the consent form for them to complete and give you signed consent to obtain information on his behalf.
Kind regards
Bruce
Thank you for comment.
Due to the Confidentiality Act, the Scheme is unable to provide you with any information on the membership unless we receive written confirmation from the principal member. I can however confirm that I was in contact with the principal member and have provided feedback on the concerns you raised.
Please note that the Scheme does not allow for cash payments to be made on a monthly basis for individual members. The premiums for individual members are paid through monthly debit order payments. This form of payment allows us to collect contributions on time, without any errors. It also reduces the risk of incorrect suspensions on memberships.
I have emailed the principal member a copy of the consent form for them to complete and give you signed consent to obtain information on his behalf.
Kind regards
Bruce
Discovery Health's reply04 Jun 2015, 18:02
Official
Hello sloanproud,
Thank you for comment.
Due to the Confidentiality Act, the Scheme is unable to provide you with any information on the membership unless we receive written confirmation from the principal member. I can however confirm that I was in contact with the principal member and have provided feedback on the concerns you raised.
Please note that the Scheme does not allow for cash payments to be made on a monthly basis for individual members. The premiums for individual members are paid through monthly debit order payments. This form of payment allows us to collect contributions on time, without any errors. It also reduces the risk of incorrect suspensions on memberships.
I have emailed the principal member a copy of the consent form for them to complete and give you signed consent to obtain information on his behalf.
Kind regards
Bruce
Thank you for comment.
Due to the Confidentiality Act, the Scheme is unable to provide you with any information on the membership unless we receive written confirmation from the principal member. I can however confirm that I was in contact with the principal member and have provided feedback on the concerns you raised.
Please note that the Scheme does not allow for cash payments to be made on a monthly basis for individual members. The premiums for individual members are paid through monthly debit order payments. This form of payment allows us to collect contributions on time, without any errors. It also reduces the risk of incorrect suspensions on memberships.
I have emailed the principal member a copy of the consent form for them to complete and give you signed consent to obtain information on his behalf.
Kind regards
Bruce