Unacceptable, Unsubstantiated & Excessive Waiting Periods!

<p>I was previously a discovery medical aid member, cancelled for 1 year because of overseas travel and upon my return app**** for new membership.</p> <p> </p> <p>After sending the appication and follow-up reports and forms as pe Discovery's request, I received a shocking offer, wherein they app**** a 12 months waiting period in respect of 2 isolated and once off conditions I received treatment for over 2 years ago AS WELL AS a "General Waiting Period" of 3 months (Shocking). I was absolutely appalled by the 12 month waiting period app****, especially considering that I have been a medical aid member virtually my entire life and when treated for the conditions they applying the 12 month waiting period, I belonged to a medical scheme and was treated accordingly. Discovery cited as their reason, the fact that these are a "pre-existing" condition. WHAT!!! I do not have this condition - I was treated and havent had these conditions since then (i.e. over 2 years ago)</p> <p> </p> <p>The absolute funny part is that, when I initially signed up with discovery in October 2014, after moving from another medical scheme, I in fact declared the same condition and there was only a 3 month "general waiting period" that app****, but only because this incident occurred in the last 12 months of signing up with discovery. </p> <p> </p> <p>There is no reasonable nor logical explanation for applying such an excessive waiting period.</p> <p> </p> <p>I feel this to be unfair and unsubstantiated.... I asked the consultant who contacted me about this OFFER to please have a manager re-look at this offer and to be contacted asap with a revised decision after applying their mind to the matter at hand as opposed to furnishing clearly auto-response.</p> <p> </p> <p>I was contacted by a discovery consultant on Monday, 10 April 2017 and still no response. In fact the supposed financial advisor referenced on the offer, has since not responded to my request sent on Monday, 10 April 2017, to be contacted by a manager to resolve this matter.</p> <p> </p> <p>This service and lack of substantiated, logical reasoning furnished by a medical scheme such as Discovery is utterly Shocking and Unacceptable.</p> <p> </p> <p>I would ask that if someone could contact me URGENTLY after looking into this matter. Otherwise I would have to investigate further steps I can take to resolve this matter.</p> <p> </p> <p> </p>