Unacceptable service / Useless Medical aid

<p>Discovery Health customer service simply are not trained to advise their clients with correct information. My son had to have an urgent dental procedure done to his mouth and I was advised that there were no Periodontist that was contracted into Discovery and I would have to pay the R18, 000.00 upfront. I sent them the quote and was shocked to see that Medical aid would only cover R2800.00 for this procedure.</p> <p> I had also asked Discovery if they could not pay this from my Savings account which I have R12, 000.00 in saving and they refused as this was not how they worked. So if I have savings why can’t I use it for this unforeseen procedure that they don’t cover? After all its my savings I should be able to use it when necessary.</p> <p>Furthermore on the day that my son had his operation they then sent me an e-mail at 5.30pm that they have found a specialist that was fully covered. Why was I not given this information when I phoned in and also when I e-mailed them? I would like a response from the Head of Service as this is unacceptable service from such a reputable company!!!!!!! I would also like to know how do they intend to rectify this problem, as now I had to pay out R18,000.00 unnecessarily !!!!!!!!!!!!!!!!!</p> <p>WHAT IS THE USE OF PAYING OVER R7000.00 A MONTH WHEN YOU NEED MEDICAL AID THEY COME UP WITH ALL SORT OF EXCUSES NOT TO PAY.</p> <p> </p> <p> </p>