Unacceptable service recieved.

We have been trying to get a contribution reduction on a membership since November 2014.We have been continuously resubmitting the required documentation with very little assistance. I am expected to follow up when confirmation mails are received advising on a 5-7 turnaround time.The documents are being resubmitted as they are rejected because of timeline etc...Affidavits after affidavits are being requested which is quiet ridiculous.<br> I have never had one clear expectation from anyone I had spoken too as we are keep having to submit additional documentation even after receiving confirmation that the documents were received.<br> I have consultants attend to me who claim the documents were not received and then miraculously they appear after I give them the submission details.<br> <br> I feel that the member is being abused by Discovery and surely this is unacceptable.<br> <br> The latest reference number to my last call was ***. The membership number is ***.<br> <br> I would appreciate urgent assistance on this matter please.<br> I am hoping this compliant is handled sincerely and the member is not being punished by the rejection of the request because of this complaint.<br> <br> Regards,<br> Yvonne