WF
Wouter F
1 reviews | Active since Aug 2024
23 Aug 2024, 16:03
Unacceptable service received
I am very very disappointed with the service we have received from Discovery Medical Aid with a recent hospital admission for my wife who was very sick.
Initially her admission was not approved and after the Specialist had to motivate the admission it was approved. Then only 2 weeks later Discovery declined to fund the hospital admission, in hospital scan, pathology tests and other accounts.
After I disputed the rejected claim Discovery declined again. I had to pay a large sum of money from my own pocket.
After more than 15 years with Discovery this not acceptable. I will leave the scheme and definitely not reccomend them anymore to anyone. Unless they come to the party and pay the accounts.
Helpful (0)
Replies (2)0
Replies (2)Discovery Health's replyOfficial
26 Aug 2024, 07:15Dear Wouter F
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply26 Aug 2024, 07:15
Official
Dear Wouter F
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
28 Aug 2024, 09:33Dear Wouter F
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply28 Aug 2024, 09:33
Official
Dear Wouter F
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
