UNACCEPTABLE SERVICE FROM DISCOVERY HEALTH

It has taken numerous phone calls , each time clos eon 45 min, or where i just hang up because I am at work. The consultants do not answer the phone, you hang on for ages listening to their music. And when you do speak to someone they say they need to transfer you and then you back to listening to music until you just hang up or it cuts off like it has timed out. This is unacceptable when you trying to resolve an issue on the charge.