unacceptable service from discovery

So after paying Gap cover for almost 2 years, discovery said that I dont have gap cover when we wanted to update our info. So either you at discovery just dont give a **** about your clients or you are just lazy to ask for more info to actually get to the problem, the 3rd party that you actually got to sign us up for gap cover ( only found out now that its not even with Discovery) helped us right away with answers and went to update the details.. The help at discovery is unacceptable, you seem to like the e money that comes from us but not to help in anyway to clear up our problems.. So thanks for nothing. I will start looking for a new medical aid ASAP that actually cares about their clients.. And will go an extra mile This is disappointing