Unacceptable Service – Discovery Vitality Ignoring My Complaints for Over a Month

For over a month, I have been trying to get Discovery Vitality to resolve an issue with my Vitality Health Check not being logged, which has resulted in missing Discovery Miles and financial losses.

I have contacted Discovery multiple times via:

Email Discovery Chat Phone calls

Each time, I am told that someone will get back to me—but no one ever does.

I even logged an official complaint, and despite being assured that it was escalated, the issue still has not been resolved. The lack of accountability and follow-through is extremely frustrating and stressful.

Due to Discovery’s failure to log my Vitality Health Check properly, I have missed out on Discovery Miles and lost financial benefits. I am requesting:

Immediate resolution of the issue. Reimbur*****t for the Discovery Miles and financial losses I incurred due to Discovery's error. Accountability for the unacceptable delays and lack of response.

This level of service is completely unacceptable from a company like Discovery. If this is not resolved immediately, I will have no choice but to escalate this complaint further, including through social media and regulatory bodies.