Unacceptable service

I am peeved with Discovery, My experience has been less than pleasant. After years of being a client, the treatment I have received in the last month alone has been atrocious. I changed my option which took way longer than it was supposed to, as I was given run around after run around, with me sending documents on multiple occassions and being told I did not submit documents. Now its something else. I was told I owed an amount of R3220 which I needed to pay before changing my option, which I made through thie self help service on their website on 20 December 2023. The funds were deducted from my account. Only to be sent an email today the 5th January 2024, to advise me that my Health services have been suspended due to non payment. I tried to call Discovery and I was holding for 30 minutes before "a skilled consultant" took the call. I asked them to call back because I am now running out of airtime becasue of the ridiculously long wait. I am yet to receive a call back from the consultant, which means I then have to call Discovery again, using my airime, to sort out an issue that is an error on their side, as I have alreadsy paid the due amount. I dont know what is going on with Discovery and their self help service/ call centre etc, but the service is totally unacceptable