Unacceptable service

My family and I are a member of Discovery Health Medical Scheme - there are five of us on the plan, so our monthly contributions are quite substantial. It concerns me that the service received for the amount of money being contributed is so bad. <br> <br> On 25-05-15 I visited a health practitioner whose details were obtained from the Discovery list of preferred service providers. The consultation was paid in cash, and submitted by me to Discovery Health using their online submission system on the 25-05-15, I received a ref #: *** confirming the receipt of my claim. No feedback was received during the week, so on Saturday, 30 May, I called Discovery to follow up on the claim and was asked to re-submit, which I did (ref #: ***). When I called this morning to follow up on my claim - I was asked once again to resubmit, as the claim had not reached them. This is a total waste of my time - I don't pay to have to spend hours on admin for the reimbur*****t of my claim, if the system doesn't work, it should be attended to or changed. Furthermore, the processing of my claim has been delayed due to this! I am feeling extremely frustrated by the level of service received!