lM
liz M

1 reviews | Active since Jul 2015

04 Sept 2017, 11:22

Unacceptable Service

Its DISGUSTING that patients suffering with Asthma and Pneumonia BATTLING TO BREATH have to be treated so badly by Discovery when booking into hospital. Im sitting in the Linmed hospital reception battling to breath and iv been told that due to Discoverys new procedure with authorisation numbers i could wait up to 2 hours. DISGUSTING SERVICE. Iv been with Discovery since 1998 and never have i had to deal with such nonsense like this. In the mean time a person can die. Discovery you SUCK .

0
Replies (4)
Discovery Health
Discovery Health's reply04 Sept 2017, 12:59
Official

Dear liz0606

We received your message and we are looking into the matter.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply06 Sept 2017, 14:57
Official

Dear liz0606

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

lM
liz M's update18 Sept 2017, 09:18
Reviewer Update
Dear Discovery - no one has been in touch with me to respond to this complaint. Please advise who you think responded, what date and time, and who was the person that supposedly spoke2me. The closest response i got was an automatic email response saying you are looking into it? Again like i said your service has turned out to be so disappointing.
Discovery Health
Discovery Health's reply20 Sept 2017, 12:24
Official

Dear liz0606

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team