UNACCEPTABLE SERVICE!!!

MY DISCOVERY MEDICAL MEMBERSHIP WAS CANCELLED BY MY FORMER EMPLOYER - WITHOUT MY CONCENT / KNOWLEDGE! FAXED REQUIRED DOCUMENTS TO RE-INSTATE MY MEMBERSHIP TO DISCOVERY AS REQUESTED. THERE WERE 2 FAXES AS THEIR FORM CONSISTS OF A FRONT & BACK ON SAME PAGE. NANIKI PHONED ME, IT SHOULD BE 1 FAX AS THEY CANNOT LOCATE THE SECOND PAGE .... I NEED TO RE-FAX FOR 3RD TIME! I REFUSED & REQUESTED THAT SHE GET OF HER CHAIR & LOOK FOR THE PAGE HERSELF! THE FIRST TIME I'VE PHONED HER THIS MORNING WAS 08:05AM THIS MORNING, IT'S NOW 11:55 & THIS HAS NOT BEEN SORTED OUT YET. I'VE BEEN A MEMBER OF DISCOVERY HEALTH SINCE 2001 = 14 YEARS & THIS IS THE CUSTOMER SERVICE YOU RECEIVE? ABSOLUTELY UNACCEPTABLE! REF NO ***