UNACCEPTABLE SERVICE

I have been trying for at least 6 weeks to get Discovery Med Aid to reply to all my various mails and tel. conversations regarding covid claims I submitted. On the 2 occasions that I managed to speak to a consultant, this now my call to them, I was promised in all sincerety the problem would be resolved. No such luck!!!!! My last conversation being on 19 August where I spoke to a consultant called Siyanda, who actually submitted my complaint again, their reference *** refers. To date not even an acknowledgement !!!! I also emailed their Mujeeb Bray, head of service, complaining about the bad service. Also spoke to ***hereeyah Jones. Again, not even an acknowledgement. Some of the email details quoted on the website are also no longer in existance. Online queries lodged were returned "UNDELIVERABLE" Can somebody out their please supply contact details for the CEO who might be more willing and interested in resolving my query.