Unacceptable Feedback

To whom it may concern:

I have called into the call center to enquire how to go about ending my policy and joining my partners policy, I was advised that it would be seen as an upgrade to you. I utterly think that this biased and do not accept this decision, I would have accepted the “once a year” change providing it was amendments which I wished to make to my own policy.

When I called in, I spoke to an agent where she advised that my case is seen as an upgrade, I then I received a service mail where I stated that I was dissatisfied with the feedback, I then got a call on 15/05/18 from a gentleman where he advised me that the agent was correct, I explained to him that I am not happy however his response showed no remorse, he had a “tuff-luck’ attitude, I asked him that would Discovery rather lose two clients than retaining them, clearly my little contribution wouldn’t make a difference in the big pond.

Kindly have a manager look into my matter and assist me.

Regards Chané