Unacceptable

Hi, on saturday and this morning I went to two separate Clicks Pharmacies to collect my repeat chronic meds but was told that the code they are using is not being accepted by Remedi. They have been processing the meds with this code for months with no issues. So Remedi changed the codes and did not inform Clicks or get the codes updated. Because of this I have been without my chronic meds for 2 days now and struggling to get this sorted with Clicks because of poor communication between Remedi and Clicks! This is beyond unacceptable. I need this sorted urgently.

And as per Clicks I am not the only client experiencing this they have sent all Discovery Key Care And Remedi Standard clients away because of this issue. So imagine chronic patients not being able to get the meds because of incompetence.