Unacceptable and *********** customer service

<p><span style="color: #000000; font-family: sans-serif; font-size: medium; font-variant-ligatures: normal; orphans: 2; widows: 2; background-color: #fffffe;">Despite phoning on at least a weekly basis since the beginning of October, Discovery can still not provide a valid answer to the rejection of my PMB claim, despite having accounts with PMB codes and the requested motivation letter from the specialist. Furthermore, communication has been non existent with empty promises from consultants (and ultimately a supervisor) to return calls and provide feedback. The lack of service and blatant disregard for the matter on hand and given circumstances is unacceptable - one wonders if Discovery even reads the initial claim before rejecting it as 'medical savings depleted'? Yet another frustrating and inefficient struggle with the claims department (certainly not appreciated during a pregnancy) and perhaps time to change medical aid?</span></p>