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jenifaer A

1 reviews | Active since Mar 2016

25 Jun 2025, 15:40

UNACCEPTABLE!!

Zero sympathy. Zero empathy! A cancer patient, 75 years old, who is all of a sudden bed ridden, is denied authorization to a cancer facility hospital! Although it was accepted before! He is being FORCED to be admitted to a hospital where 1 hr after being discharged, he needed emergency medical service ! That's how reliable YOUR CHOSEN NETWORK hospital is! What would you do if this happened to your parent???

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Replies (2)
Discovery Health
Discovery Health's reply26 Jun 2025, 06:27
Official
Dear Jenifaer A 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply30 Jun 2025, 14:26
Official
Dear Jenifaer A 

We’ve sent feedback to you on email as we could not contact you telephonically.

Regards Discovery Health Servicing Team