unable to visit doctors.

I recently relocated from Guateng to KZN and when i call in to take my kids to the doctor they advise he is not able to use his medical Aid as we need to find new doctors and get them updated. now this needs to be updated before the month end. in all my hectic schedule relocating was not able to do this now my kids left without doctors to visit for the month. What excellent service this is from Discovery as they never fail to disappoint. would be good if i got any assistance regarding this matter as they are kids and require Doctors should they fall sick. I Should not be running to a Hospital for a function a Doctor can diagnose. hopefully discovery makes some kind of exception. we pay and keep out policy up to date and yet when it comes to Discovery end they fall short on service delivery. Let you not make payment and they ever so fast to suspend all your services. hoping to receive a call from Discovery regarding this matter.