UNABLE TO USE AVAILABLE FUND

Good day, I would like to express my frustration regarding my Personal Health Fund.

According to my records, I currently have approximately R940 available in my Personal Health Fund. However, when I recently attempted to purchase basic over-the-counter medication to the value of around R100, the transaction was declined.

I am struggling to understand the purpose of having funds available in the account if I am unable to access them for legitimate healthcare-related expenses. In the past, I was able to use this fund for over-the-counter medication, particularly in situations where my medical savings had been depleted.

Could you please explain what has changed and why the transaction was declined despite there being sufficient funds available?

At present, it is difficult to see the value of having a balance reflected on the Personal Health Fund if it cannot be utilized when needed. Is the amount displayed merely indicative, or are there specific restrictions now in place that prevent access to these funds?

I would appreciate a clear explanation and assistance in resolving this matter as soon as possible.