1 reviews | Active since Nov 2015
Unable to Settle someone else's account
My boyfriend received an account for an outstanding amount of R162.14 from Discovery Health. As he is currently not in the country with no access to SA banking services he asked me to settle the account. I did the EFT and emailed the proof of payment plus reference number to Discovery only to receive an email back from Discovery to say they cannot accept payment from someone not registered on his account!!<br> <br> I am flabbergasted that they are picky and choosy about how they get their money? I thought money was money. I gave my cell number, nobody called to enquire why I would be paying his account PLUS Discovery have made no mention of refunding me the money I have paid them. So where exactly does this money go to? <br> <br> Firstly to not accept requested payment is astounding!! Secondly to not refund me the money is theft!!<br> <br> So Discovery, why don't you refund me my money and then spend hundreds and thousands of rands chasing R162.14 which somebody tried to pay you.
Thank you for allowing me to assist with your query.
We're sorry for the manner in which your query was handled as this is not the level of service we provide to our members. We've confirmed that you have been provided with feedback and your communication also emailed to your fianc?.
You're welcome to contact me should you require further assistance on this matter.
Regards
Dimakatso
Thank you for allowing me to assist with your query.
We're sorry for the manner in which your query was handled as this is not the level of service we provide to our members. We've confirmed that you have been provided with feedback and your communication also emailed to your fianc?.
You're welcome to contact me should you require further assistance on this matter.
Regards
Dimakatso
