GE
Garth E
1 reviews | Active since Jul 2010
19 Jun 2024, 10:03
Unable to purchase prepaid health voucher or make online booking
Tried to purchase a R180 prepaid health voucher on Discovery's website this morning. Get a repeated error message "Server error 502". Also unable to book an online GP consultation with a prepaid health voucher as the list of available doctors comes up empty. I have a sick daughter needing medical attention. Held on for nearly an hour at 0715am this morning, no answer from the helpline.
Helpful (0)
Replies (5)0
Replies (5)
Discovery Health's replyOfficial
19 Jun 2024, 10:26Dear Garth
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply19 Jun 2024, 10:26
Official
Dear Garth
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
19 Jun 2024, 14:08Dear Garth
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply19 Jun 2024, 14:08
Official
Dear Garth
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
GE
Garth E's updateReviewer Update
19 Jun 2024, 14:25You called me to acknowledge there is a problem and that you are working on it. The problem still persists - so no you haven't "answered my comments"
GE
Garth E's update19 Jun 2024, 14:25
Reviewer Update
You called me to acknowledge there is a problem and that you are working on it. The problem still persists - so no you haven't "answered my comments"
GE
Garth E's updateReviewer Update
20 Jun 2024, 15:59As of now, I still cannot purchase a prepaid voucher online or make an online GP appointment.
GE
Garth E's update20 Jun 2024, 15:59
Reviewer Update
As of now, I still cannot purchase a prepaid voucher online or make an online GP appointment.
Discovery Health's replyOfficial
21 Jun 2024, 15:31Dear Garth
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply21 Jun 2024, 15:31
Official
Dear Garth
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team