Unable to process change of banking details and NO FEEDBACK

Item: Discovery Health
Rating: 1
Author: Lynn Elliott-Kennedy

For four months, due to various issues, I have been unable to obtain confirmation from Discovery Health that the banking details have changed. I am unable get confirmation despite numerous emails!

It is like dealing with a government department - if I am lucky someone will get back to me in two days - wow - I dare not hold my breath - I might just expire!

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

08 Nov 2017, 14:53

Dear PyroLynn

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply08 Nov 2017, 14:53

Official

Dear PyroLynn

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Lynn Elliott-Kennedy's updateReviewer Update

08 Nov 2017, 14:59

Four months later - I am turning blue holding my breath for assistance - I am not inspired with confidence that I "will be contacted with feedback as soon as possible" - how many months will that response be???

Lynn Elliott-Kennedy's update08 Nov 2017, 14:59

Reviewer Update

Discovery Health's replyOfficial

10 Nov 2017, 14:44

Dear PyroLynn

We have sent you feedback via email.

Regards
Discovery Health Servicing Team

Discovery Health's reply10 Nov 2017, 14:44

Official

Dear PyroLynn

We have sent you feedback via email.

Regards
Discovery Health Servicing Team