unable to order medication

The new medxpress is disaster, previously you were able to phone to get your new script activated, now this is impossible. Medxpress claims to be fully digital, but you cannot order your chronic medication for the 1st time. I had trouble in December, cThis cost me a lot of time and frustration. The promise that I will not have trouble again with the one item out of stock was not true! Today again I am not able to order, either by call or email. Please do get your app/online ordering in order.