Unable to give customer feedback on claim review

<p>i submitted a request to claim for a special cushion that I needed for medical purposes prior to purchasing it. Discovery approved and paid the R 9000 into my account. I was very happy and went ahead and purchased the cushion from the occupational the****** via the medical supply company. Two weeks later Discovery reverse the claim saying they don't pay for these devices and I now owe them R 9 000.</p> <p> </p> <p>I went and raised a query on the 13 the July and got a motivational letter from the OT to support the need for the cushion so I could sit without pain.</p> <p> </p> <p>To date, 21st of July Discovery still have failed to revert to me regarding the claim and still claim I owe them R 9 000.</p>