GT
Gem T
1 reviews | Active since Dec 2017
22 Feb 2022, 07:40
Unable to get telephonic authorisation
Impossible to get through telephonically for hospital authorisations. You have to listen to 3 rounds of options, none of which offer an authorisation option. When they finally take your call, you get off. I am livid and this is not the first time. It is virtually impossible dealing with this medical aid in terms of telephonic communication. And don't blame covid either for insufficient staff and high call volumes. We pay a fortune for cover and we cannot even get a telephone call answered! And I see, they don't bother responding on this platform either. The company has grown too big to care.
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Replies (3)0
Replies (3)
Discovery Health's replyOfficial
22 Feb 2022, 10:45Dear Gem T We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health's reply22 Feb 2022, 10:45
Official
Dear Gem T We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
22 Feb 2022, 11:46Dear Gem T We’ve responded to your query. Regards Discovery Health Servicing Team
Discovery Health's reply22 Feb 2022, 11:46
Official
Dear Gem T We’ve responded to your query. Regards Discovery Health Servicing Team
GT
Gem T's updateReviewer Update
01 Mar 2022, 18:56Please contact me again as I don't have all day to hang on the line waiting for a hospital authorisation option to come up. This is utter nonsense. The fact that you are unable to do this from the app is also crazy. A big flaw in your systems Discovery. Could be better.
GT
Gem T's update01 Mar 2022, 18:56
Reviewer Update
Please contact me again as I don't have all day to hang on the line waiting for a hospital authorisation option to come up. This is utter nonsense. The fact that you are unable to do this from the app is also crazy. A big flaw in your systems Discovery. Could be better.