1 reviews | Active since Feb 2016
unable to get hospital approval. admission
I have joined discovery health medical scheme which was active from. The date of joining which was the. 2015/ 09/01 there is a chronic waiting period early February. I got sick my symptoms. Were puking unable to eat, shaking, weak. Insomnia feeling of been raw inside my. Stomach I then went to see gp who couldn't diagnosee my condition as he didn't have the equipment to do so, he recommended I be admitted. To hospital for further test . At the hospital I was informed by discovery they only approving my admission for 24 hours only which was decieving as the next morning they sent a letter refusing admission I had to to leave the hospital an. Given a bill of. R2700 of. Which I must pay yet it was approved by discovery .since the 16/02/2016 I am waiting for a hospital admission approval which must go threw a panel in the meantime my condition gets worse while waiting for a panel to decide what you been paying an covered for . Why are people not told all this before joining. Even with the information my gp has given I'm still waiting an approval. My family is now contacting a laywer . Please people be aware when taking out a policy with discovery health
Thank you for your comment.
As discussed, we have approved the authorisation for ***. I have requested that the claims be reprocessed for payment. This will take two to three working days for processing. I will contact you directly once they have been corrected.
We have also approved your admission for 25/02/2016. The hospital may contact us to update your authorisation information. We have also sent a letter to the hospital confirming the authorisation.
I trust that our discussion has provided you with clarity regarding your query and I wish you a speedy recovery.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
Thank you for your comment.
As discussed, we have approved the authorisation for ***. I have requested that the claims be reprocessed for payment. This will take two to three working days for processing. I will contact you directly once they have been corrected.
We have also approved your admission for 25/02/2016. The hospital may contact us to update your authorisation information. We have also sent a letter to the hospital confirming the authorisation.
I trust that our discussion has provided you with clarity regarding your query and I wish you a speedy recovery.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
