RB
Rafieka B
1 reviews | Active since Apr 2014
03 Nov 2015, 09:42
Unable to debit correctly
Arrangements were made not to debit my account and for me to pay manually for the month . I did so and still they debited my account for another 3 months this time after there was communication with consultants and they still debit. Is this really a professional company that cannot manage their accounts ? Please sort my account so that my other debits are not bounced today !
Helpful (0)
Replies (1)0
Replies (1)
Discovery Health's replyOfficial
05 Nov 2015, 11:20Hello FiekaB,
Thank you for your comment.
Please accept our sincerest apologies for the inconvenience this may have caused. I investigated your query and confirm that our debit order submission to the bank is on the 24th of every month for collection on 1st. If there are any outstanding premiums on the 24th, the full amount will be be requested on the 1st. Should full payment be made before the 24th, this will avoid a debit being sent to the bank and therefore no debit order will be taken. We confirmed that you have been contacted and your concerns discussed. We have made the necessary changes as requested.
Regards
Annelize
Thank you for your comment.
Please accept our sincerest apologies for the inconvenience this may have caused. I investigated your query and confirm that our debit order submission to the bank is on the 24th of every month for collection on 1st. If there are any outstanding premiums on the 24th, the full amount will be be requested on the 1st. Should full payment be made before the 24th, this will avoid a debit being sent to the bank and therefore no debit order will be taken. We confirmed that you have been contacted and your concerns discussed. We have made the necessary changes as requested.
Regards
Annelize
Discovery Health's reply05 Nov 2015, 11:20
Official
Hello FiekaB,
Thank you for your comment.
Please accept our sincerest apologies for the inconvenience this may have caused. I investigated your query and confirm that our debit order submission to the bank is on the 24th of every month for collection on 1st. If there are any outstanding premiums on the 24th, the full amount will be be requested on the 1st. Should full payment be made before the 24th, this will avoid a debit being sent to the bank and therefore no debit order will be taken. We confirmed that you have been contacted and your concerns discussed. We have made the necessary changes as requested.
Regards
Annelize
Thank you for your comment.
Please accept our sincerest apologies for the inconvenience this may have caused. I investigated your query and confirm that our debit order submission to the bank is on the 24th of every month for collection on 1st. If there are any outstanding premiums on the 24th, the full amount will be be requested on the 1st. Should full payment be made before the 24th, this will avoid a debit being sent to the bank and therefore no debit order will be taken. We confirmed that you have been contacted and your concerns discussed. We have made the necessary changes as requested.
Regards
Annelize