Unable to activate additional discovery products

Discovery is trying to concur the market, but they are failing fast. They offer all these other products, besides medical aid but nobody can provide the information about the products nor an they help me activate one.

I need assistance to activate any other product in order for me to keep Vitality active. Why should I as client who is clearly trying to stay beg for assistance.

How long does it take to assist with activating products. I have been waiting for more than 2 weeks.

All I get is general knowledge copy and paste emails. Nobody is actually trying to assist witj retaining me and keeping me on as a client.