Unable To Access Discovery Health Account

Item: Discovery Health
Rating: 1
Author: Gino S

I am trying to login into my Discovery Health profile on the web and on the app but unfortunately I cannot do so because Discovery Health is sending the OTP to an email address that I last used almost 20 years ago. What is worse is that there is absolutely no way whatsoever to update my details without logging in which, yes you guessed it, requires an OTP. All calls to Digital Support on ***are futile. What an awful experience.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

06 Jul 2023, 07:50

Dear Gino S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply06 Jul 2023, 07:50

Official

Dear Gino S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Gino S's updateReviewer Update

07 Jul 2023, 14:20

Resolved. Thank you.

Gino S's update07 Jul 2023, 14:20

Reviewer Update

Resolved. Thank you.

Discovery Health's replyOfficial

10 Jul 2023, 10:30

Dear Gino S

Thank you so much for taking the time to give us your feedback.

Regards

Discovery Health Servicing Team

Discovery Health's reply10 Jul 2023, 10:30

Official

Dear Gino S

Thank you so much for taking the time to give us your feedback.

Regards

Discovery Health Servicing Team