****ty service.

Pathetic. I went to the doctor last week to get them to get a authorization for the pediatrician before my plan ended as my son isn't well. Went to the doctor last week he sent through it on Thursday. Had to call the medical myself yesterday morning. Got an approval sms later on in the day saying it's valid from 30/03/2026, to 31/03/2026. Had a an appointment for 11am at the pediatrician, come there the receptionist calls the medical aid for them to tell her the sms was a mistake it was only valid for the 30th. Bull**** if the medical ends on the 31st which is midnight tonight so how can the authorisation date be a mistake. Why the hell waste my damn time giving me the authorisation, having me go to the pediatrician finding out the authorisation is null and void. ****ing waste of my time with no explanation when I told the girl yesterday I'll call to see if I can get an appointment for today and she confirming it is valid for today as well. Medical prices increase but the services and benefits are pathetic!