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Salma E
1 reviews | Active since Aug 2018
14 Dec 2020, 11:53
****ty Discovery Medical aid agents
Call center agents advised incorrectly about benefits Now when you try to query and resolve You get no help You are promised to be called back but no one calls back When i called back inwas told the person was on leave, and that becomes my issue now Now i have to beg for my own money back
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
14 Dec 2020, 12:58Dear Salma E
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply14 Dec 2020, 12:58
Official
Dear Salma E
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
15 Dec 2020, 14:32Dear Salma E
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply15 Dec 2020, 14:32
Official
Dear Salma E
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
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Salma E's updateReviewer Update
18 Dec 2020, 09:42Yes. The response is that i should wait 3 to 5 working days for an inconvenience caused to me due to your incompetency and the fact that nobody else could attend to the query because the manager was on leave. Are there no other managers? Today is the 10th working day. Thank you Discovery for making me beg for own money.
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Salma E's update18 Dec 2020, 09:42
Reviewer Update
Yes. The response is that i should wait 3 to 5 working days for an inconvenience caused to me due to your incompetency and the fact that nobody else could attend to the query because the manager was on leave. Are there no other managers? Today is the 10th working day. Thank you Discovery for making me beg for own money.
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Salma E's updateReviewer Update
23 Dec 2020, 16:01Update on the pathetic service... i received a phone call to tell me they cant help me. The department is closed. The manager is gone home. Promised to call me back at 8 am today it is now 4 pm.
I have sent numerous emails with no response from these *********** so called managers who apparently have no authority to resolve an issue. So why are they managers?
A great inconvenience caused to me by these idiots
I have sent numerous emails with no response from these *********** so called managers who apparently have no authority to resolve an issue. So why are they managers?
A great inconvenience caused to me by these idiots
SE
Salma E's update23 Dec 2020, 16:01
Reviewer Update
Update on the pathetic service... i received a phone call to tell me they cant help me. The department is closed. The manager is gone home. Promised to call me back at 8 am today it is now 4 pm.
I have sent numerous emails with no response from these *********** so called managers who apparently have no authority to resolve an issue. So why are they managers?
A great inconvenience caused to me by these idiots
I have sent numerous emails with no response from these *********** so called managers who apparently have no authority to resolve an issue. So why are they managers?
A great inconvenience caused to me by these idiots