Two months no cash back / discovery ignoring me

For the last 6 months Discovery has messed me around regarding my cash back benefits

Just last week I laid a complaint for the umpteenth time even here on hellopeter of which conviently they rep**** to save face however they did not in fact contact me as promised

Even today after having escalated further to the ombudsman given the lack of response I decided to call them I was PROMISED A CALL BY THE END OF THE DAY THAT CALL DID NOT COME

MONICA WHO PROMISED ME IN WRITING THAT I WOULD RECIEVE MY CASH BACKS HAS GONE MISSING IN ACTION AND DISCOVERY HAVE DONE NOTHING TO ADDRESS THIS DESPITE BEING FULLY AWARE THEY OWE ME MONEY AND PROMISING IN WRITING IT WOULD BE ADDRESSED

YET HERE I AM TWO MONTHS LATER I CANT EVEN GET A CALL BACK

DISCOVERYS ************ BEHAVIOR IS TRULY DISGRACEFUL THEY HAVE NO REGARD FOR PAYING CLIENTS AND SEEMINGLY DONT CARE TO PAY BACK MONIES OWED IN LINE WITH THE VERY BENEFITS THEY USE TO STRING IN CLIENTS TO TAKE UP THEIR SERVICES OR RATHER LACK THERE OF

HOW DO THESE PEOPLE LIVE WITH THEMSELVES

MY FATHER PASSED AWAY LAST WEEK YET HERE I AM HAVING TO FIGHT TOOTH AND NAIL FOR WHATS OWED TO ME IM GOING THROUGH ENOUGH AS IT IS CLEARLY THESE PEOPLE HAVE NO DECENCY