NT
Natasha T

1 reviews | Active since Jun 2016

18 Jan 2017, 07:24

Two Months and still no medical aid

<p>I've been trying since November 2016 to get medical aid from Discovery. Absolutely no communication. Six e-mails and two lengthy phone calls. Nada.</p> <p>I've sent everything they require, but becasue I was honest about a procedure I had done three years ago(which the results of was normal), they seem to dealy/refuse my application.</p> <p>So my advise to potential Discovery Health clients: lie! Because if you're honest they will make your life hell.</p> <p>I'd love to just try another insurer but too scared Discovery might approve(as there is no communication I don't know what they will do!) the initial attempt and start debiting my account.</p> <p>So dissapointed. Really thought Discovery was the best. </p>

0
Replies (3)
Discovery Health
Discovery Health's reply18 Jan 2017, 09:27
Official

Dear NatashadT

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply20 Jan 2017, 09:04
Official

Dear NatashadT

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

NT
Natasha T's update25 Jan 2017, 05:45
Reviewer Update

I e-mailed everything required(several times), still absolutely no response from Discovery. It really is getting beyond ridiculous now.

Even if they refuse my medical aid, which legally they cannot, just respond!! Just say anything.