WN
Wonga N

1 reviews | Active since Mar 2013

13 Aug 2018, 11:14

Turned away by GP

On the 10 August , I was turned away by first option Doctor Dr Semetsi , who asked that I pay cash for our consultation (daughter and I ) then he would give me an invoice to send to Discovery so that they refund me the money back.

The whole point of having a medical aid with unlimited GP visits is for me to have peace of mind and not have to worry about having cash when I need to go to the doctor. I went to Dr Legodi who is my second option and I waited five hours(emphasis on the hours) to see that man . My daughter got medication and an injection , I was given a script for the migraines that I have. I asked him if I was getting anything else he said no . I left the surgery and it was late for me to go to the pharmacy as I use public transportation.

I am quiet annoyed by the fact that I was turned away because Discovery has not paid Dr Semetsi now me and other patients are finding ourselves in the cross fire as Discovery resolves the issue or decides to eventually pay out what is owed to Dr Semetsi.

Whatever fight Discover has with Dr Semetsi should not implicate medical aid members . As it is all my premiums are paid in time and I have not missed any payments ever since I started even when I switched to private capacity I still did not miss any payments.

I get very irritated and annoyed when I pay for a service and not get any results . Infact it makes me take things to another level altogether. Please note that this will be on Hellopeter and also going to the CMS .

0
Replies (5)
Discovery Health
Discovery Health's reply13 Aug 2018, 11:23
Official

Dear Neony

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply15 Aug 2018, 09:46
Official

Dear Neony

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

WN
Wonga N's update31 Aug 2018, 12:23
Reviewer Update
till waiting for feedback from Siya. It has been 18days now and no further communication has been sent out . As I indicated before that you cannot write a report and say that the matter has ben resolved , when you know that you only solved on part of my problem, I have not heard anything from you since that day. What is the response you got from the other Doctor , must I wait a month before you give me feedback. I don't mind writing on hello Peter everyday just to show someone else's incompetence. Discovery is just taking us all for a ride , they really do not care about their member's, you need to bark and make threats before you are heard. SIYA NOTE THAT I AM NOW TAKING THIS MATTER UP WITH THE COUNCIL OF MEDICAL SCHEMES , YOU HAVE FAILED TO PROVIDE ME WITH GOOD SERVICE.
Discovery Health
Discovery Health's reply31 Aug 2018, 13:18
Official

Dear Wonga

We saw your comment and understand your frustration. We are investigating your query and we will contact you shortly.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply05 Sept 2018, 13:33
Official

Dear Neony

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team