Turn around a Joke !!!!

Your MRT team reviewed and approved application for venofur infusion to be covered by the hospital benefit. I paid upfront for the medication as advised by your staff with reference ***. I then received a claims notification rejecting the payment due to funds being depleted. I contacted your call centre and spoke to a consultant with reference ***. This was last tuesday already. Was told they will reprocess claim , will take 2 days , guess what im still wiating. Contacted yesterday again to enquire only to be told they will escalate and another 2 days ! Cmon man , get your house in order ! Pillar to post !