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princessroelien P

1 reviews | Active since Feb 2017

06 Mar 2023, 12:42

Trying to **** me into rejoining Vitality in order to get a Refund lawfully mine

I was a vitality member when BA and Comair was still part of their benefits. I purchased a ticket on one of the ill fated flights with BA when they cancelled all flights in 2022.

Since then I cancelled my Vitality as more and more of the benefits were becoming based on having a Bank Account and no longer just health.

Now I get a call from Vitality, telling me BA is sending me money to pay me back but in order for me to get my money I must sign up with vitality or get a discovery bank account.

Does this not sound like a **** to anyone and not just me? Because that's exactly how ****s work but this is coming directly from Discovery and Vitality!!!

BA is refunding me the money that is owed to me by LAW! I didn't get what I paid for and being a member or a product holder is not how the CPA works! I paid for something I didn't get and now you expect me to fish R200-300 to join Vitality for a month just to get my money back?? What is the ****alangading**** is going on here Discovery and Vitality? BA is no longer your partner in SA so you cannot deny me the money they are sending to me that is rightfully mine!

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Replies (3)
Discovery Health
Discovery Health's reply06 Mar 2023, 14:45
Official
Dear Roelien K

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards 
Discovery Health Servicing Team
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princessroelien P's update06 Mar 2023, 15:44
Reviewer Update
Let’s make it clear: I was a member at the time I requested the refund, unless you show me proof in my cancellation confirmation email sent to me that I no longer will be able to get this refund as a non member you have no foot to stand on. In fact even if you did you don’t have a foot to stand on. That refund us mine. It’s like Uber Eats refusing to give me a refund sent to them from Spur until I order again.

You are a 3rd party in this transaction, not the supplier! You are not the legal entity who had that say.

Absolutely ********* and *******
Discovery Health
Discovery Health's reply07 Mar 2023, 16:45
Official
Dear Roelien K

We have been in touch with you to answer your comments.
   
Regards 
Discovery Health Servicing Team