Trying to communicate with Discovery is impossible.

I am at my wits end trying to deal with Discovery. They wrote to me on 13th September saying there would be changes to my Chronic medication - Serevent- and I should see my doctor to obtain a prescription for CHEAPER options.

I consulted my doctor (for which I had to pay) and he prescribed FORATEC which is much cheaper than SEREVENT. I sent the prescription to Discovery who rejected it and said I should stay with SEREVENT. I wrote to them asking why. They did not reply except to repeat I should keep SEREVENT. I again wrote telling them they had instructed me to change the SEREVENT. I asked please for someone to contact me and explain what was happening. No reply. I telephoned to speak to one of their S****ED CONSULTANTS (sic) who said I was authorised to have SEREVENT. I told her about the letter of 13 September but she did not know about that. It is impossible to speak or get any sense from Discovery.