LO
Lucas O

1 reviews | Active since Jan 2014

21 Jun 2017, 11:32

Trying to cancel

<p>Started a new job, where medical aid is part of my package.</p> <p>For this reason we have to move to another provider.</p> <p> </p> <p>However, I have been calling Discovery, emailing them almost every week since 2 weeks prior to June 2017.</p> <p>I even forwarded our new medical aid documents stating the effective date of 1 July 2017.</p> <p> </p> <p>Numerous calls.</p> <p>15 emails in May 2017</p> <p>14 emails in June 2017 so far, 2 this morning.</p> <p> </p> <p>I have placed a stop order at the bank today.</p> <p>Discovery won't get my money for July 2017.</p> <p> </p> <p>Since they respond slowly and won't property sort something out I came here to make sure someone is informed.</p> <p> </p> <p>Even tried logging something on the website but it won't work. Hellopeter is the alternative.</p>

0
Replies (3)
Discovery Health
Discovery Health's reply21 Jun 2017, 11:50
Official

Dear lucanio

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

LO
Lucas O's update22 Jun 2017, 09:13
Reviewer Update

Got a email this moring from another Discovery email address.

It says that the main member has to cancel the medical aid via call or email.

Funny enough she actually did both.

Discovery is just relactant to cancel it.

Discovery Health
Discovery Health's reply23 Jun 2017, 12:21
Official

Dear lucanio

We have been in touch with resolution to you query.

Regards
Discovery Health Servicing Team