Trying to avoid claim payments

Irene de Sousa Neves - ********** 00 - International Claim -MailRef# ********** 631#- ________________________________________ • To: ********** • Subject: Irene de Sousa Neves - ********** 00 - International Claim -MailRef# ********** 631#- • • Delivered-to: ********** • Dkim-signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s= ********** 5; h=mime-version:from:date:message-id:subject:to; bh=KdInh38UbmKBDAhOv25upSq/mk8EUQmh05pJ5Bb8DZg=; b=KI8fd5ZH9af67EDkA8H4skTQn48+9UFdAm9hA4JDQhFwvQxmcr5hekQ/NCovwv/lhA vruwgtH2u7YCyxf8p8Bx24BwCZ+MdXiM8mekt10Aumv6UMNpAcUSPgpExvJJ8lAGHyAm 4gUW56DtKCRLuBurrnVNBBoHv0bcA0doeQpb7Zc5OoLXlmMVTcrFegpCktDBCykLuef5 5n5cJugX5FUHAB42XlDPqCjDkcBpjgr0XVgTHxJqpbWotuyi5qTCVyU8GrpbhK6m+k81 6jB0sRbuN6hl2OXdqfdVzP4JQlURLYYOAdsqWH3hQt4MoUKzn294eT+FOymNQZryBjYA oXPA== • Resent-from: ********** ________________________________________ ATTENTION NOKU Please take note that we sent you the requested proof of flight as well as the passport stamp. You were supposed to come back to us but until now, we have not received any feedback from you or any other person regarding my mother's claims. Sonia is going back to Zambia tomorrow morning and from there to the UK. It has been two weeks and still this matter has not been resolved. My mother is still in hospital, so therefore she won't be able to sort out this matter on her own and my brother, Anthony Robert de Sousa Neves will have to stand in for me. It's quite clearly to me that Discovery is trying to find any possible reasons to fulfill its obligations. I also have requested a full detailed statement for the amount paid out to the international insurance company. As we had to incur most costs upfront. She was only overnight at Fairview hospital. This matter will have to be reported to the highest authority. Please note that this is not a threat but a given. Regards Sonia Darby ________________________________________ ________________________________________