Truly disgusted by Discovery Health and their services

It is a true shame when you've been with a medical aid for 10 years, and during this difficult time period when you lose your job and can't make a payment, they prove just how good their service is. And by that I mean just how ****.

So to start; lost my job couldn't pay my medical aid. Do they call? no. They inform me my service is suspended via email. Now, here's me thinking ok its suspended, I'll just pay what I owe for that month I missed when I can when I am employed again. Nope, they try deduct 2 months worth of payments from my account. Which of course bounced as I was unemployed and broke.

Then, after I enquire as to why I'm being charged for 2 months when I was told my service was suspended and that a full months pay for when you DONT GET ANY SERVICES OR BENEFITS apparently costs you the same as when you do. And that they are absolutely unwilling to even do anything about it, even in these difficult times.

I got better service from WoolWorths, than I did the medical aid I have been with for 10 YEARS! Woolworths when I missed my payment gave me a call, saying "hi, how are you? we notice you missed your payment, is everything alright? cool, we understand its a hard time, we won't bother you again for let's say 3 months, we wish you all the best."

How is it ok for a company that is meant to be a MEDICAL AID, to be there when you are sick and going through your hardest times to show so little loyally or care for its customers?? I will never use discovery again and I'm truly disgusted by their service. For your sake, I hope you don't touch them.