KM
Kaylie M
1 reviews | Active since Sept 2011
25 Feb 2022, 06:31
Trouble with the money theives AGAIN
So... 'Mom' and 'Dad' are fighting again. Discovery has canceled my gym benefits on the 30th of November 2021 as they apparently sent a cancelation through. Virgin Active claims that they did no such thing and everything is fine. One of those "he said, she said" stories. So for days I have to keep asking them to do what they are being paid thousands to do and they honestly couldn't give a ****. Think it's time for a change of gym and health provider. Maybe Planet fitness and Bonitas has a better relationship. Mom, dad, please stop fighting so the children don't have to suffer. Not to worry... the other parent is getting the same review.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
25 Feb 2022, 07:18Dear Kaylie M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply25 Feb 2022, 07:18
Official
Dear Kaylie M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
28 Feb 2022, 11:33Dear Kaylie M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply28 Feb 2022, 11:33
Official
Dear Kaylie M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
KM
Kaylie M's updateReviewer Update
02 Mar 2022, 06:21Another "not our problem/fault but somehow it just got fixed" scenario. No one willing to take ownership or responsibility. Just a plaster on it and off you go. A little more customer care really wouldn't hurt your company's reputation.
KM
Kaylie M's update02 Mar 2022, 06:21
Reviewer Update
Another "not our problem/fault but somehow it just got fixed" scenario. No one willing to take ownership or responsibility. Just a plaster on it and off you go. A little more customer care really wouldn't hurt your company's reputation.