1 reviews | Active since Feb 2012
Trouble Collecting Meds AGAIN
<p>Once again I cannnot collect my medication as Discovery Med-Xpress cannot get anything right. I recieved an SMS on Friday advising that my CHRONIC DIABETIC MEDICATION was ready for collection at Click Pharmacy Cornwall View. Today (Sunday) I go to the pharmacy to collect, firstly I am greeted with a blank stare from a lady who has no idea what Med-Xpress is, after waiting 15min another lady arrived to tell me that she cannot find my med-xpress order anywhere and she does not know what to tell me. So I have to walk away with no medication and AS USUAL no one at Discovery is contactable to resolve the issue.</p>
Dear darrengcarter
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear darrengcarter
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear darrengcarter
Thank you for bringing this issue to our attention. We have contacted you with a resolution to your issues.
Regards
Preeti
Dear darrengcarter
Thank you for bringing this issue to our attention. We have contacted you with a resolution to your issues.
Regards
Preeti
Thank you for contacting me. I still maintain my opinion that if Med-Xpress has not got their processes in order, members should NOT be forced to use the Med-Xpress service. As per the telephone conversation, it was admitted that MANY members are having issues with Clicks and Med-Xpress, which clearly indicates that the nessesary processes and training have not been provided. I therefore feel it is unfair to force your members to make use of a service which does not work.
Thank you for contacting me. I still maintain my opinion that if Med-Xpress has not got their processes in order, members should NOT be forced to use the Med-Xpress service. As per the telephone conversation, it was admitted that MANY members are having issues with Clicks and Med-Xpress, which clearly indicates that the nessesary processes and training have not been provided. I therefore feel it is unfair to force your members to make use of a service which does not work.