1 reviews | Active since Mar 2009
Tripple billed and everyone has a different explanation yet no-one really knows...
<p>I was moved over from employer group to personal capacity effective 1 Dec 2016.</p> <p> </p> <p>The confirmation email from Discovery quotes:</p> <p>"We have transferred the above membership to private status effective from 01 December 2016.</p> <p>The next debit will be on 01 January 2017, because you are billed in the arrears bill method."</p> <p> </p> <p>Yet this morning (10 January) I was billed for December, January and February. I have spent 55 minutes on call with customer support and no one can explain how this happened. At least notify a customer when you are going to deduct 3 months of membership from there account as we all know that Discovery's membership fees aren't exactly cheap so it amounts to quite a big debit amount.</p> <p> </p> <p>The service received for is really not worth what one is paying. Pathetic!</p>
Dear wiehann
We saw your comment and understand your frustration.
We are investigating your query and we will contact you shortly.
Regards
Discovery Health Servicing Team
Dear wiehann
We saw your comment and understand your frustration.
We are investigating your query and we will contact you shortly.
Regards
Discovery Health Servicing Team
Dear wiehann
We have contacted you with a resolution to your issues.
Please let us know if you have any questions.
Regards
Discovery Health Servicing Team
Dear wiehann
We have contacted you with a resolution to your issues.
Please let us know if you have any questions.
Regards
Discovery Health Servicing Team
Hi,
I thought the issue was resolved but just received an SMS from Vitality saying that my membership and related benefits have been cancelled.
What is going on?
Hi,
I thought the issue was resolved but just received an SMS from Vitality saying that my membership and related benefits have been cancelled.
What is going on?
Hi,
I just received an email from Discovery Health stating that:
"This means we will not pay any claims or cover you for anything".
I see that as a threat made toward myself. This after you told me that the issue had been resolved.
This is the final nonsense. I will go somewhere else for medical aid cover. I will also move any other services that I currently have with Discovery to another provider if you do not resolve this immediately. If something is to happen and I am not covered I will take legal action.
I have a papertrail of all the communication between myself and Discovery. Discovery also records all phone calls so please send me the records of the calls made between myself and Discovery over the past 2 months for my reference.
Regards
Hi,
I just received an email from Discovery Health stating that:
"This means we will not pay any claims or cover you for anything".
I see that as a threat made toward myself. This after you told me that the issue had been resolved.
This is the final nonsense. I will go somewhere else for medical aid cover. I will also move any other services that I currently have with Discovery to another provider if you do not resolve this immediately. If something is to happen and I am not covered I will take legal action.
I have a papertrail of all the communication between myself and Discovery. Discovery also records all phone calls so please send me the records of the calls made between myself and Discovery over the past 2 months for my reference.
Regards
Dear wiehann
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear wiehann
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear wiehann
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Dear wiehann
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team