Trevor Richard blatantly **** to me, discovery witholds services

discovery made 8 MAJOR claim rejections due to their incompetence which were subsequently approved after almost 10 hours on the phone to them where I had to explain to them how their system works. each time they ultimately admitted they are wrong. I was then outright **** to by their escalations manager Trevor Richard on 2 occasions. I have asked for his supervisors contact information and he has repeatedly refused to give it to me. I am still in the process of fighting to get the cover that they are contractually obliged to provide me with, Discovery will take your money, lie to you and then withold serivices. Rather use bonitas