AS
Antoinnetta S

1 reviews | Active since Mar 2016

15 Mar 2016, 15:28

TREATMENT OF LIFE THREATENING CONDITION REFUSED

I AM A QUADRIPLEGIC FROM 2014 AND DISCOVERY HEALTH REFUSE TO APPROVE MY NEEDED MEDICATION ON PMB. MY TREATING DOCTORS HAVE FILLED OUT NUMEROUS PMB FORMS AND MOTIVATION LETTERS AND STILL DISCOVERY HAVE NOT APPROVED ALL MY TREATMENTS AND MEDICATION.<br> <br> I NEED CHRONIC BLADDER, BOWEL AND PAIN CONTROL. SINCE DISCOVERY REFUSED TO APPROVE MY PAIN MEDS I HAVE BEEN USING OVER THE COUNTER MEDICATION TO TRY AND MANAGE MY CONDITION WHICH CAUSED AN ULCER AND I ENDED UP IN HOSPITAL AND NEEDED A BLOOD TRANSFUSION. I'VE ASKED FOR ACCEPTED MEDICATION BUT GOT NO REPLY FROM DISCOVERY.<br> <br> TODAY DISCOVERY REFUSED TO PAY FOR A CATHETER CHANGE AS MY SAVINGS ARE DEPLETED. I PAID CASH AS MY LIFE IS IN DANGER IF I DON'T CHANGE MY CATHETER. I THOUGHT IT IS PART OF MY PMB CONDITION AND SHOULD SURELY NOT BE PAID FROM SAVINGS.<br> <br> DISCOVERY ALSO DID NOT INFORM ME THAT THEY TOOK ME OFF THE TRAUMA BENEFIT.<br> <br> AS I AM A QUADRIPLEGIC MY CONDITION IS A LIFE THREATENING CONDITION AND MY SURGICAL AND MEDICAL MANAGEMENT SHOULD BE COVERED BY PMB BY LAW. THIS SEEMS TO BE NOT THE CASE WHEN YOU ARE ON DISCOVERY HEALTH.<br> <br> NO ONE IN THEIR CALL CENTRE CAN HELP, EXPLAIN OR SUPPLY THE CORRECT TREATMENT AND MEDICINE CODES FOR APPROVAL.

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Replies (1)
Discovery Health
Discovery Health's reply22 Mar 2016, 13:32
Official
Hello Dot7501 ,

Thank you for your comment.

We've tried to contact you in order to assist with the concerns you raised however we were unable to reach you. We've confirmed that an email has been sent to you and you are more than welcome to respond to it directly so we may assist further.

Regards
Annelize