Treated me with contempt and prejudice

Went into the walk-in centre with an unusual query - I am the KZN representative of a company that supplies the****utic feeds to DOH nationally and which is moving into the private sector. I asked the walk-in centre agent if she could assist me with contacting the person at Discovery responsible for reviewing new medicines/supplements as we'd like a confirmation of funding letter to distribute to some of clients (national private hospital groups) advising them of Discovery Health's willingness to fund for our in-hospital feeds. The agent escalated the query to Ivan of MRT in an attempt to find out who the responsible person was. After a disjointed conversation between the myself, the agent and Ivan, Ivan asked to speak to me directly and the agent obliged by passing me the phone.<br> It is in regards to Ivan's manner of handling my query that I am complaining. Not only was Ivan's tone surprisingly aggressive and curt but I was floored by his unprofessionalism and contempt for my lack of understanding procedure and truly hurt by the words he used to verbalise that contempt. I've never been subjected to such abrasive treatment previously professionally or personally. truly unpleasant